Page 8 - EmpHandbook

HOSPITALITY SERVICES

Mission, Vision and Values

Mission: Nourishing Western’s community through fresh quality food, excellent service and memorable
experiences

Vision: To be known for our commitment and passion for creating the best dining experience for Western’s
community.

Values: Our values serve as a recipe for success and a guide for our actions and behavior.

We will continuously provide exceptional friendly and efficient service.

We will offer quality products and diverse menu items.

We feel empowered to create unique memorable and personal experiences for our guests.

We understand our role in achieving financial success through open communication
and effective solutions.

We ensure a respectful workplace for all Hospitality Service staff, thereby fostering a
positive work environment.

We continuously seek opportunities to innovate and improve our guest’s experiences.

We own and immediately resolve guest’s experiences.

We create a work environment of teamwork to ensure that the needs of our guests
and each other are met.

We are proud of our professional appearance, language and behavior.

We are responsible for uncompromising levels of cleanliness and creating a safe and
accident free environment for customers and staff.

We are committed to providing sustainable environmental practices whenever possible.

Did you know...

We’re on the web! If you have access to the Internet, please take a moment and visit our
site at hospitalityservices.uwo.ca. If you have any comments or suggestions
please feel free to email them to hospitalityservices@uwo.ca. Your input is always
greatly appreciated.

WELCOME TO WESTERN (7) EMPLOYEE HANDBOOK