Page 2 - EmpHandbook

Welcome to the Team!

Congratulations and welcome. We are pleased to have you join our award-winning Hospitality Services
department. We know you have lots of choices for where to work in the Hospitality industry, and we’re glad you
chose Western. You’re now part of a team who cares deeply about taking care of our guests, and contribute to a
supportive campus community made up of faculty, staff, researchers, alumni, and our 35,000 students.

We consist of five distinct teams – Campus Eateries, Residence Dining, Great Hall Catering, Conference Services,
and Vending Services, and provide contract management to the Ivey School of Business. While each area serves a
specific clientele, we are all part of the same team and work collectively towards shared outcomes.

Feeding over 25,000 people on campus daily, Hospitality Services staff are key to delivering Canada’s “Best
Student Experience”. We all deliver exceptional customer service everyday in different ways; learning our guest’s
names, remembering their regular orders, striking up friendly conversations, asking how a student did on their
midterm – our Alumni often return to campus and seek out Hospitality employees who made a difference in their
experience at Western.

I encourage you to spend some time looking through the Employee Handbook carefully and return the signed
acknowledgement form to your Supervisor within two weeks of receiving this publication.

Again, I am extremely pleased to welcome you to Hospitality Services and look forward to working with you.

Sincerely,

Chris Alleyne
Associate Vice-President
Housing & Ancillary Services

Room 130 • Lambton Hall • 1421 Western Road
London, Ontario • Canada • N6G 4W4
hospitalityservices.uwo.ca

SOME OF THE POLICIES AND PROCEDURES INCLUDED IN THIS PUBLICATION ARE SUBJECT TO CHANGE DURING THE 2020–2021 SCHOOL YEAR