Page 10 - EmpHandbook
P. 10
HOSPITALITY SERVICES
A bit about
Hospitality
Services
ur Hospitality Services Operations
are comprised of five distinct
O divisions: Campus Eateries,
Residence Dining, Vending Services,
Great Hall Catering and Conference
Services. Hospitality Services continues to
implement the following 10 very simple but
important rules for building a successful
business:
1. WORK HARD–Tackle the toughest assignment 6. TAKE CARE–Of yourself, of others, of your work
first. environment.
2. STUDY HARD–The more you know the more 7. BE FRIENDLY–Friendly people become
effective you are. successful leaders.
3. HAVE INITIATIVE–Make things happen. Don’t 8. CULTIVATE PERSONALITY–Use people’s
wait for someone else to make decisions. strengths verses weakness.
4. LOVE YOUR WORK–Take satisfaction in what 9. WEAR A SMILE–It breaks the ice and sets the
you do. tone.
5. HAVE COURAGE–Make tough decisions. 10. DO YOUR BEST–And the best will come to you.
A customer is the most important visitor on the premises, he is not dependent on us. We are
dependent on him. He is not an interruption in our work. He is our purpose of it. He is not an
outsider in our business. He is part of it. We are not doing him a favor by serving him. He is
doing us a favor by giving us an opportunity to do so.
– Mahatma Gandhi
WELCOME TO WESTERN (9) EMPLOYEE HANDBOOK
