Page 22 - EmpHandbook

HOSPITALITY SERVICES

A Word on Attitude...

Attitudes are contagious. Make yours PRACTICE AND USE GOOD MANNERS.
worth catching. Courtesy is one of the most essential skills we should use
each day. Be gracious in all things.
A negative thinker sees a difficulty in every
opportunity; a positive thinker sees an
opportunity in every difficulty. Hospitality Services Policy–Fingernails must be kept short
(no longer than your finger tip), clean and free of nail polish.
Artificial nails are not permitted.
Dress Code
Hospitality Services Policy–Jewellery
All staff are expected to report for each shift, in proper
and complete uniforms. Staff are required to wear a • Rings: plain wedding bands only are acceptable
clean, wrinkle-free shirt (provided), business casual black (no stones)
pants (upon request), head wear (provided), hairnet • Earrings: small stud-style only permitted (no hoops,
(provided), black, non-slip shoes (not provided), and a dangling), no larger then a dime, limited to one per ear
name tag (provided).Uniform entitlement (maximum per
year) is as follows: • Ear lobe holes (gauges) must be closed with plugs.
• Staff & supervisors: 3 shirts, 2 pants (upon request), • Facial piercings not permitted, with the exception of 1 tiny
head wear, apron, and name tag (<.5 cm) nose stud
• Returning staff have the opportunity each spring, to • Chains/Necklaces: permitted but must be worn
complete a Uniform Order Form, for delivery prior to under shirts
September start-up. • Medical Alert Bracelets: are acceptable
• Throughout the year, uniforms are distributed on an “as • Watches are not permitted
needed” basis.
• To request new uniforms, complete the Uniform Order Hospitality Services Policy–Restraining Hair
Form at the back of this handbook and submit it to your
Supervisor who will in turn, forward it to Lambton Hall. All hair, including bangs, must be restrained while working with
The Uniform Order Form is also available on our staff food, whether serving or preparing food. To assist in securing the
website at hospitalityservices.uwo.ca/staff/download.cfm hairnet, and prevent perspiration from contaminating the food
you are working with, as well as project a professional image,
• Uniforms will be delivered to the appropriate Hospitality note the following requirements:
Services units as soon as they arrive.
Short or Long Hair, and everything in between:
• Banquet uniforms may be provided when required.
• Wear a clean uniform and apron daily. • Hair net and Hospitality Services head wear restraining all
hair, including bangs is required. Head bands are also an
• Shorts/capris are not permitted, under the Uniform accepted method of restraining bangs.
Policy.
Hair nets are available at all times in your work unit.
Facial Hair must be kept neatly trimmed at all times.
Staff wear black socks with black pants.
Be advised that unscheduled inspections by the Middlesex
London Health Unit may result in personal fines being levied for
All personal items (purses, sweaters, knapsacks, coats, those not wearing proper hair restraints.
bags, cell phones etc.) must be kept in your locker. Non-compliance of any Hospitality Service policies may result in
Hospitality Services will not be responsible for lost or stolen disciplinary action.
items. Please bring a lock and use it!
Non-Slip Shoes
PLEASE NOTE:
To ensure Hospitality Services continues to serve our It is mandatory that all Hospitality Services staff wear black,
customers the safest food possible, the following policies non-slip shoes at work. Protective toe shoes are recommend-
pertain to all Hospitality Service employees. They ed for stores persons. Some recommended stores include
must be adhered to and were developed according to Walmart and Mark’s.
recommendations by Steritech, the Middlesex-London
Health Unit and CRFA. Non-Slip Shoe Reimbursement
All Hospitality Services staff are entitled to an annual shoe
reimbursement towards their non-slip work shoes. CUPE
Local 2692 staff will automatically be reimbursed up to $110
for non-slip shoes (up to $120 for protective toe shoes) once
per year in December.

PROFESSIONAL STANDARDS (21) EMPLOYEE HANDBOOK