Page 20 - EmpHandbook
P. 20
HOSPITALITY SERVICES
STANDARDS OF
PROFESSIONAL ETHICS
A note on personal conduct...
ll Hospitality Services employees are expected to act in a
professional manner, at all times, to all people. Customers
A and co-workers alike deserve courtesy and respect; it is
their right to receive both! If this inherent right is infringed upon
through rudeness, disruptive or harassing behaviours, ACTION will
be taken against the offender to correct the situation. Misconduct
on the job has a negative impact upon the well-being and morale
of each recipient as well as co-workers and will not be tolerated.
Report any such incidents to your Supervisor immediately.
A simple, time honoured rule; “Treat others as you yourself would
want to be treated”.
Your thinking style affects your ability to handle difficult people
and situations. You can’t change how others think but you can
change how you think about a situation. How you perceive a
situation influences how you treat people. When you change your
thinking style, you automatically change how you treat people,
which, in turn, causes others to respond to you differently.
PROFESSIONAL STANDARDS (19) EMPLOYEE HANDBOOK
