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News & Updates

May 11, 2021

To all Hospitality Services employees,

It's been a year like no other. There have been plenty of sacrifices, and yet we were able to accomplish so much together. Thank you for going the extra mile to provide safe and welcoming food experiences for our Western community. It cannot be said enough how much Western appreciates the kind and caring attitudes you bring every day at work. We now have some good news to share!

Vaccine Eligibility

According to the Middlesex-London Health Unit (MLHU), Hospitality Services employees are now eligible to book an appointment to receive a COVID-19 vaccine. While the province is in Phase 2 of its vaccination plan, you belong to a group that includes essential and critical retail workers who cannot work from home (including grocery workers, pharmacy staff, wholesalers, and restaurant employees).

We also recognize that some of you may have already received your first shots due to your eligibility based on age and other criteria. Good work!

We hope this news brings you relief knowing that we are one step closer to the end of the pandemic, and safer times with friends, family and coworkers are in sight.

Western encourages all Hospitality Services employees to get vaccinated against COVID-19. All authorized vaccines in Canada are proven safe, effective and of high quality. By getting the vaccine you are protecting not only yourself and your family, but your community as well.

Vaccine Clinic Locations

Vaccination Clinics are currently operating at the Western Fair Agriplex and the North London Optimist Community Centre in London, Caradoc Community Centre in Mount Brydges, St. Thomas-Elgin Memorial Arena, and Goff Hall - Woodstock Community Complex. For clinic location information, please visit:

Appointment Booking

Hospitality Services employees can now book a vaccination appointment either by phone or online. You are NOT required proof of employment from Western to book an appointment.

  • PHONE: Call 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday).

  • ONLINE: Visit Choose 'Category 3: Eligible Occupations', and select 'Essential and critical retail workers'.

The MLHU has been reporting high demand for appointments so don't be discouraged if you aren't able to book right away. Keep checking each morning at 8:00 a.m. for new appointment slots.

A health card is not required to be vaccinated, but if you do have a health card, please use it when booking your appointment and bring it to your vaccination appointment.

Should you have any questions, please contact Kris Worton at 519.850.2959. For more information and updates join the Western Foodies staff page on Facebook.

Please take care of yourselves. We'll see you all soon.

Chris Alleyne
Associate Vice-President
Housing & Ancillary Services

March 31, 2020
CUPE 2692 Updates

To all CUPE 2692 Employees,

With the University moving to an essential services model effective March 25th, there are important updates to share:

CUPE 2692 staff will be compensated in the month of April for shifts we project would have been assigned, had we not had a pandemic disruption. Projected or mock April 2020 schedules for payroll purposes are just now being finalized and will be posted on the Hospitality Services staff website (in the secure login area) once completed. The schedules will reflect the originally planned closures once classes end on April 3rd, as well as the reduction in hours of operations for Easter weekend and the end of exams on April 26, 2020.

Due to the COVID-19 pandemic, Western will not be hosting Congress 2020 on campus this spring and therefore, Hospitality Services will not be involved. Congress continues to explore an online meeting possibility instead.

Residence Dining continues to serve approximately 358 students who remain in first year residences until the end of April. Schedules and hours of operation for these limited services will be posted in the units and communicated directly with those staff who continue to be available to work on campus.

We wish you all the best. Please stay safe and healthy.


Jacqueline Hassall
Associate Director
Residence Dining

Kevin McCabe
Associate Director
Campus Eateries & Great Hall Catering

March 16, 2020
Self-reporting of employee absence

Notice applicable to all employees at Western,

Beginning March 15, 2020 all Western employees are asked to use a new, on-line absence notification tool to track and monitor unanticipated absences from scheduled work.

Why? The health, safety and wellness of the university community is important to Western. During the current COVID-19 situation, it is essential for Western to track unanticipated absences for the University. The Middlesex-London Health Unit and Western's Continuity & Operations Group must receive this data to be able to quickly understand the magnitude of absences and make decisions about the University's ability to continue operations safely.

What? An on-line reporting tool is now available and all full-time and part-time faculty, staff and student employees are required to use the tool to self-report any unanticipated absences. The tool is accessed via My Human Resources, the same application you currently use for monitoring earnings and other employment related information. It can be accessed by computer or mobile device. Go to

How? You will log on, and then select the Absence Notification tile. You will be asked to enter the type of absence (sick leave, family responsibility or compassionate/bereavement) and the reason for the absence (flu-like symptoms, self-isolation, workplace illness or injury, other, care of ill relative, childcare due to closure, death of immediate family, death of other).

The absence can be entered for the current day or for past days, and notification is to be provided for each day of absence from scheduled work. When the notification is saved, an email is automatically sent to your supervisor notifying them of your absence and to yourself for your own records.

If you do not have access to a computer or mobile device, you may call Human Resources at 519-661-2194, select option 3 and be directed to an Employee Leave Coordinator who will record the absence and send a notification to your supervisor.

On-line absence notifications to Human Resources will not affect pay transactions or compensation. Part time and contract workers not normally paid sick leave, who were scheduled to work and reported their absence on the Absence Notification tool or by contacting Human Resources will be paid. Supervisors and administrators will continue to enter hours worked to generate pay for hourly-paid contract employees. Salaried employees will continue to be paid in accordance with their employment contract provisions for various leaves.

Need help? Your assistance and support for this business process change is essential. More information is available at

If you have any questions or concerns please email

October 25, 2019
Congress of the Humanities and Social Sciences (CANCELLED)

Dear Hospitality Services Colleagues,

From May 30th to June 5th, 2020, Western will be hosting the Congress of the Humanities and Social Sciences. The Congress is the largest gathering of academic researchers in Canada where over 70 scholarly associations come together and each hold their annual conference, under one umbrella. It is expected to be the largest conference that Western and London have ever hosted and is expected to draw in excess of 8,000 attendees. Being selected as the host in 2020 for this large, prestigious and high-profile event, is a great honour for Western. For more information about the Congress, please visit

As you can imagine, the coordination and logistics of hosting such an event are large and complex. As such, planning for the Congress has been going on for over a year and will continue in earnest over the next few months. The size and scope of this event is such that it will impact most, if not all, areas on campus and will be one of the top priorities of the Western community in the lead up to and during the event. It is currently estimated that over 500 University spaces, in 28 buildings, may be used during the Congress, to host different types of events including meetings, lectures, receptions and other special functions.

Hospitality Services has been tasked with supporting the Congress and its food and beverage needs. This is a massive event and will be a coordinated effort between Great Hall Catering, Campus Eateries and Residence Dining. Attached are the proposed hours of operation for each of the units.

Great Hall Catering:

There will be approximately 700 events/orders spread over 7 days, with Monday being the heaviest day with 150 separate events/orders.

Due to the size, scope and profile of this event, we fully expect there will be a need for Hospitality Staff from all divisions, during the period of May 25-June 5, 2020, to be available and ready for work. We anticipate full schedules in Campus Eateries and Residence Dining and huge requirements from all 3 divisions to help with Great Hall Catering's requirements.

We are asking all Hospitality Staff, CUPE, PMA and UWOSA not to book vacation for this period and be available for work. If you have extenuating circumstances and need to book time off during this period, please speak to your leader as soon as possible. We recognize that this may pose an inconvenience to some of you but we thank you for supporting the University during this important event.

Unit Building Start Date End Date Start Time End Time
Tim Hortons A&S Labatt HSC (South) Sat May 30 Fri June 5 6:30 am 2:00 pm
DaVinci's Spencer Engineering Bldg) Fri May 29 Fri June 5 6:30 am 8:00 pm
Einstein's Natural Sciences Bldg Sat May 30 Fri June 5 6:30 am 2:00 pm
Riverside Cafe North Campus Sat May 30 Thu June 4 11:00 am 2:00 pm
Talbot Eatery Talbot College Fri May 29 Fri June 5 6:30 am 2:00 pm
Ivey Eatery* Ivey Business School Fri May 29 Fri June 5 7:00 am 3:00 pm
Ivey Starbucks* Ivey Business School Fri May 29 Fri June 5 7:00 am 3:00 pm
Booster Juice Western Student Recreation Centre (WSRC) Fri May 29 Thu June 4 9:00 am 5:00 pm
UCC Tims Express University Community Centre (UCC) Sat May 30 Thu June 4 7:00 am 3:00 pm
Centre Spot Tim Hortons University Community Centre (UCC) Fri May 29 Fri Jun 5 6:30 am 8:00 pm
Centre Spot Food Court University Community Centre (UCC) Sat May 30 Fri Jun 5 11:00 am 5:00 pm
UCC Starbucks University Community Centre (UCC) Sat May 30 Thu June 4 6:30 am 2:00 pm
UCC Booster Juice University Community Centre (UCC) Sat May 30 Thu June 4 6:30 am 2:00 pm
UCC Subway University Community Centre (UCC) Sat May 30 Fri June 5 11:00 am 8:00 pm
UCC Bento Sushi University Community Centre (UCC) Sat May 30 Thu June 4 11:00 am 2:00 pm

* Ivey Eatery & Ivey Starbucks Closed Sat & Sun (May 30-31) *Subject to change

Residence Eatery Start Date End Date Start Time End Time
Ontario Hall Fri May 29 Fri June 5 6:30 am 8:00 pm
Essex Hall Fri May 29 Fri June 5 6:30 am 10:00 pm
Perth Hall Fri May 29 Fri June 5 6:30 am 10:00 pm
Residence Catering Functions Fri May 29 Fri June 5 6:30 am 10:00 pm

Please don't hesitate to contact your immediate Leader, Director or Manager with any questions or comments.

January 25, 2019
New information regarding the distribution of your T4 slips

Corporate Human Resources has notified us that beginning in February, T4 tax slips will be provided to active Western employees by electronic delivery through My Human Resources.

Why this change?

Recent amendments to the Income Tax Act allows employers to use electronic distribution of T4 tax slips as their default method. Electronic delivery is fast, secure and convenient.

What you need to know

If you prefer to receive paper tax slips by mail, you must login to My Human Resources and submit your request by no later than February 15, 2019. If you prefer to view and print your T4 slips online, no further action is required. You will be notified by email when your tax slips are ready.

T4 information drop-in sessions

If you require assistance on how to access your T4 slip or to submit your request for your T4 slip to be mailed (now and for future years), drop in to see Kris Worton, Payroll Coordinator at one of the upcoming drop-in sessions:

TIME Operational Unit Location
Friday, January 25, 2019
2:00pm - 4:00pm Great Hall Catering Wellness Fair
Wednesday, January 30, 2019
9:30am - 10:30am UCC Centre Spot (including nearby units) UCC Centre Spot Office
2:00pm - 3:00pm Natural Science/Einstein's Supervisor's Office
Friday, February 1, 2019
9:30am - 10:00am Ontario Hall Manager's Office
10:15am - 10:45am Perth Hall Manager's Office
11:00am - 11:30am Essex Hall Manager's Office
2:00pm - 4:00pm Saugeen-Maitland Hall Wellness Fair
Monday, February 4, 2019
9:30am - 10:30am Delaware Hall Manager's Office
2:00pm - 2:45pm Elgin Hall Manager's Office
3:00pm - 3:30pm Medway-Sydenham Manager's Office

For more information

You can read more about the new electronic T4 distribution, including how to request paper slips by mail, at If you have questions please visit the FAQ section on the website or contact Human Resources at 519-661-2194 or

January 24, 2019
Canada Food Guide

Please check out the latest Canada's Dietary Guidelines at:

This report sets out Health Canada's guidelines and considerations on healthy eating. The guidelines are based on the best available scientific evidence. They promote healthy eating and overall nutritional well-being, and support improvements to the Canadian food environment. [sourced from Health Canada]

September 14, 2018
Payroll Information Drop-in Sessions

Do you have questions about your new hourly wage, step level, or just questions in general about your pay? If so, you are invited to attend an upcoming Payroll Information Drop-In Session!

Time Operational Unit Location
Wednesday, September 19, 2018
9:30am - 11:00am UCC Centre Spot (including nearby units) UCC Centre Spot Office
2:00pm - 2:45pm Great Hall Catering Manager's Office
3:15pm - 4:00pm Natural Science Supervisor's Office
Friday, September 21, 2018
2:00pm - 4:00pm Saugeen-Maitland Hall Chef/Manager's Office
Monday, September 24, 2018
2:00pm - 3:00pm Delaware Hall Chef/Manager's Office
3:30pm - 4:30pm Sydenham Hall (includes Elgin) Chef/Manager's Office
Tuesday, September 25, 2018
2:00pm - 4:00pm Ontario Hall (includes Perth, Essex) Manager's Office

If you are unable to attend any one of these drop-in sessions, please feel free to contact Kris Worton directly (extension 82959) to set up an appointment.

August 8, 2018
New smoking restrictions now in place

Western has taken the next big step to create a smoke-free campus with the establishment of designated smoking areas. Six new designated smoking areas are the only places on main campus where smoking will be permitted. Western's Board of Governors approved changes to Western's Smoking Policy 1.16, which can be found at:

You can see a map showing the location of these six designated areas at:

The designated smoking areas are an interim step. On July 1, 2019, Western will go fully smoke-free.

Western's work to "clear the air" began in 2015 with a cross campus consultation on smoking that included a survey of all faculty, staff and students. A large majority of respondents supported a move to a smoke-free campus.

Enforcement of Western's smoking policy has been a common area of inquiry during the consultation stage. Beginning in late August, Smoke-Free Campus Ambassadors will be visible around campus speaking with smokers and offering information on the new policy. They will point smokers to the website for information on the policy and about the help that is available to those who wish to quit smoking. As we work to clear the air, all members of our community are encouraged to help by respectfully approaching and informing smokers who may not be aware of the new restrictions.

If you are a smoker, please respect those around you by smoking only in the designated smoking areas.

Fifty percent of smokers who responded to our 2016 survey on smoking, said they wish to quit smoking within the next year. Western is partnering with the Middlesex London Health Unit, and has offered two on-campus workshops already for those who wish to quit. Another on-campus workshop is scheduled for the fall. In addition to the workshops, information about further cessation supports provided by Western and other community agencies area are available at

Questions or comments? Email

December 19, 2017
Human Resources Information System Upgrade

A Human Resources Information System upgrade was completed in early December. When you log in, you will notice My Human Resources has a new look and feel. Click here to access a quick reference guide which may help you to navigate the upgraded site.

Please contact if you have any questions or require assistance.

July 7, 2016
Important Information re Potential Canada Post Disruption

A possible disruption to Canada Post mail may occur in the coming days. Some individuals at Western continue to be paid via cheque delivered by mail, rather than by direct deposit. If this is your situation, please read this important information about how a Canada Post mail disruption will affect how quickly you receive your pay -

April 29, 2016
We are hiring now for September & we need YOUR help!
We are hiring now for September & we need YOUR help!
Check out our recruitment video! You may just recognize some of our "stars"!

We hope to, again, do the bulk of our September hiring throughout May & June. Our goal is to have a strong team of new hires ready for training in August and keen to hit the floor running come September.

As you know, we are looking for dynamic and innovative individuals to join our team. Since you are already a key member of this team and have a true understanding of the requirements of our Division, we would like to ask for your participation in this hiring process. If you have any friends, associates or neighbours who are interested in part-time work during the day, evenings and/or on weekends, and who you feel would be a welcome addition to our team, please invite them to apply online at:

Tips for finding us on the Working at Western site:

  • Select: "Employment Opportunities"
  • Select: "I do not work at Western..."
  • Select: "Register Now"
    (Please note: They will need to register to be able to apply for positions)
  • Select: Reference #5885 Food Services Helper and/or #5887 Interactive Cook

Further, if you belong to a group or organization, or perhaps attend a local church or library in your area, please consider posting a copy of our recruitment poster (available from your supervisor or by contacting on their bulletin boards.

We are also promoting this campaign via the Hospitality Services Facebook page and Twitter account. Please follow us and share on your personal accounts, and ask your friends/followers to share too.

As always, we appreciate your support!

February 4, 2016
Important Information re 2015 tax return

It is almost T4 time. Western Human Resources wants to make sure your 2015 T4 and T4A slips for income reach you so that you can accurately prepare your 2015 tax return.

If you have moved in the last year, please login to My Human Resources to check and update your address before February 2. Printing of T4s and T4As will begin shortly after that date and they will be mailed to your home address by the last day in February. My Human Resources can be found at To update your address choose "Personal Information", then "Home Address".

Further information on your income T4s and T4As can be found on the Human Resources website at

February 2, 2015
Important Information re Tax Forms & Pension Statements

Human Resource Services at Western is preparing a number of documents to send to you at your home address including your tax forms (mailed by February 28, 2015), your Pension Plan Statements (April 2015) and your Total Compensation Statement for full-time employees (May 2015). In previous years, these documents were sent to department addresses. This year, all will be mailed to the home address that is on our Human Resource records.

We would like to make sure these important documents get to you in a timely manner and so we ask you to login to My Human Resources with your Western User ID and password, to verify or update the home address on record. You may edit the address online or notify Human Resources of the change BY FEBRUARY 11, 2015. If you are also a registered student at Western, it is important to note that you must update your address on both the student system and My Human Resources.

The My Human Resource system can be accessed by current employees and by former employees who ended their relationship with Western in the last year. Go to to access this system.

August 18, 2014
Job Postings

As CUPE 6292 positions become available within Hospitality Services, they will now be posted on the Working at Western site. Qualified members of the Hospitality Services team are encouraged to take advantage of these opportunities and apply for postings of interest. Although Western welcomes all applications from qualified individuals, first consideration will be given to qualified CUPE 2692 applicants.

Application Process

Applying for HS job postings is an online process through the Working at Western site. You can submit your resume or simply complete the online application form.

If you do not have access to a computer or require assistance, please consider the following options:

  1. Check with your Manager or Supervisor to determine if it is possible to arrange access to some computer time in your unit.
  2. Visit the HR Communications Centre in Support Services Building (Room 5100) as there are some public access computers. Should you have any difficulties with the online process, the HR staff will be happy to provide assistance.
  3. Public libraries in London also have computer terminals available for use.

Reminder... Job postings will be displayed for a seven day period.

Good luck!

April 25, 2013
Record of Employment Update

With the lay-off season upon us once again, I'd like to remind you that all Records of Employment (ROEs) will be e-filed directly to Service Canada. You will not receive a paper copy. Once you have filed for Employment Insurance (EI) benefits online, Services Canada sends out some information by mail, including a four (4) digit access code. This access code, along with your Social Insurance Number, can be used to confirm with Services Canada, that the ROE has been matched with your EI file.

To access this information with Services Canada:
Call: 1-800-206-7218
- click "Access Employment Insurance Services" on the right side of the page.

Any questions or concerns, please contact either your supervisor or me.

Kris Worton
Personnel Officer
Hospitality Services
Tel:519 850-2959

March 21, 2013
Time and Attendance Program - QS2 System

Hospitality Services is excited to announce that we are going electronic in managing time and attendance in our operations. The days of having to remember to write your hours on timesheets are over!

We are introducing a swipe card system which will be implemented across campus in stages. Read more about QS2 System here.


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